Frequently Asked Questions

We manufacture our own lights to ensure quality and brightness that we can warranty for the season. Our installers are all fall safe trained with our team leaders all having at least 3 years experience.

Unfortunately we only install True North Brand lights. Other lights in the market are generally lower quality. We cannot warranty their performance. Also we cannot fit any other brands on our trucks.

Our seasonal lights are static colour or remote control coulour changing. They are dsigned to be installed annually. Seasonal displays are 25% the cost of a premanent install and 10% annual labour once you own the lights. We are approved Gemstone permanent installers, happy to quote.

There are quick reference photos on the pricing page. Our online estimator is surprisingly accurate and only needs a few questions answered to caluclate instantly.

If your lights are installed and removed annually we will warranty the lights once installed for the lighting season.

Email is the best way to contact us. We are happy to schedule our phone calls to ensure that we have the time to answer all the questions one may want to ask.

Dan is a skier and climber who cares a great deal about his staff and his work.

Started in 2009, the company was founded in order for the owner and his friends to be able to ski full time. In 2010, we started manufacturing our own lights. The company is still comprised of mountain athletes working hard long hours to further their mountain sports pursuits in the winter.

The installers as well as the admin team are a combination of rugged Calgarians and Passionate Mountain athletes.

Once the booking is confirmed, we put the job into queue for the selected week. Weather and safety condition permitting, our installs go as scheduled. When weather interferes, we have 4 crews available on Saturdays to get all unfinished jobs from the week caught up.

Generally the weather and or the safety of the job has been compromised. We will make your job the first Job of the day on the following Saturday. In rare situations where the safety is too questionable, we may have to cancel the job.

Individually clipped C9s on the home provide an organized look with all bulbs pointing in the same direction.

Installing lights at heights is inherently dangerous work. We have a safety policy and procedure manual for the employees. Employees all have the first right of refusal on work if they do not feel comfortable or that they can performt the task safely.

C5 lights have 96 LEDs on one strand and are designed to go into trees. With 3" spacing, the lights are dense and bright when wrapped around the extrior or interior of the trees.

Yes we use harnesses when in the trees.

There will be small branches broken but nothing the tree cannot deal with.

Our clips are designed to go into a gutter. When we cannot go into the gutter, the only option we have is to screw in a rubber clip on the fascia underneath the eavestrough to be able to hold the bulb in place.

The green wire light strands are 25’ and the brown wire strands are 16’. We use a combination of the two lengths to avoid having extra strand length when we get to the bottom.

Brown wire are typically designed for trunk wraps and green wire for the outside of trees.

Sure 25-50$.

We have an 80 day season with over 200k in operating costs to get the season going. We need to be paid right away. Thank you for your understanding.

Yes, our fuel and employees time costs us money. We need to pass the cost onto the client.

As clips wear over time they become brittle and break. We need to add some clips every year. While the lights are warrantied for 4 years the clips are not.

There is likely one failed strand that requires replacing. We will be back in 72 hours to diagnose and fix the problem. Thank you for your understanding.

We start residential takedowns April 1st. There is generally ice in the bottom of a shaded gutter that will inhibit the clips from coming out. We are more than happy to come out sooner but will charge for our time if we need to return.

As we only charge 30% of install, we use a pole to pull the lights off the gutters and peaks. We are more than happy to remove the lights individually like on install, the price will be the same as the install

Absolutely but if there are damaged strands the following year when we install them, we will need to charge for their replacements.